Substitution Policy
Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you've selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. Image shown of flowers and gifts as for reference, however, flower bouquet images are our original and we shall deliver as close to the same as you see on the website or better!
At May Flower, we are constantly innovating and coming up with newer designs of bouquets. Sometimes the existing bouquets on the site when delivered may look slightly different but this is only because we have superseded and upgraded the design quotient on the bouquet to look even better than it is shown.
Add on gifts such as Stuff Toys, Chocolates, Cakes, Dry Fruits, Fresh Fruits etc may differ from city to city but we will send the same or higher value substitute if necessary. Add on gift and the flowers may not be delivered together at the same time in the delivery city. In the case of cakes, sometimes due to limitations, you may receive 500g x 2 instead of a 1kg cake due to time limitations. Picture is just an indication. Actual product may vary from time to time.